Last updated: 13 October 2026. Every item we sell is printed to order with your name, photo or logo, so please read this before ordering.
Design preview and approval
Before we print, we send you a design preview on WhatsApp. Please check spellings, photos and colours carefully. Once you approve the preview, printing starts and the design cannot be changed.
Personalised items
Because personalised items cannot be resold, we cannot accept returns or give refunds for a change of mind, a spelling mistake in the text you sent, or a low-quality photo you supplied after the preview was approved.
Our mistake, our fix
If an item arrives damaged, broken, misprinted, or different from the approved preview, we will reprint it free of charge or refund you in full. Send us photos of the item and the packaging on WhatsApp within 3 days of delivery.
Non-personalised items
Items with no printing can be returned within 7 days of delivery if unused and in original packaging. Return courier cost is paid by the customer unless the item was faulty.
Cancellations
You can cancel for a full refund any time before you approve the design preview. After approval, printing has started and the order cannot be cancelled.
Refund method
Refunds are sent to the same bank account or Easypaisa number you paid from, within 5 working days of us agreeing the refund.
Contact
Message us on WhatsApp or email admin@rizwanvision.com with your order number.